If you purchase a new saddle made by us from our Buy Now pages and you are not satisfied with the fit, it must be returned within five days after you receive it in the same condition it was in when you received it. Please understand that a new saddle won't completely sit down on your horse's back until it has been ridden 3-4 times. A full refund on the saddle price only, not shipping, will be given only on a saddle that shows no wear, use or dirt. This does not apply to saddles that we are selling for our customers nor does it apply to used saddles. Those saddles are not returnable.